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SAP CRM Training

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SAP CRM Training

CRM Training Tutorials

Free SAP CRM training tutorials and Materials by experts– SAP CRM (Customer Relationship Management) is one of the important module in SAP systems. SAP CRM is a best solution for managing the customer relationships. SAP CRM enable to share and access the information to anyone needing access. SAP CRM provides better information analysis that can make business more knowledgeable about the customers and it improves service and solves issues on time, helps to improve relationship with customers.

SAP CRM is integrated with back-end ERP systems (ECC sytem) and connected to Supply Chain Management systems, Business intelligence system, interaction centers, field applications etc. SAP GUI is used for administrative activities and customizing activities and end user uses CRM WEB UI.


Our CRM training tutorials explains how to configure, implement CRM step by step with screen shots in a simplest method. If you are new to SAP Customer Relationship management, read our training tutorials that explains about



It is mandatory to refer introduction content that explains everything about SAP modules

  • What is ERP
  • What is SAP
  • SAP FICO Overview
  • What is SAP Material Management module
  • SAP sales and distribution introduction
  • Overview of SAP CRM module
  • SAP Security
  • What is SAP ABAP
  • CRM Architecture

Business Partners

  • Business partners in CRM
  • Business partner groupings
  • Define business roles
  • Define partner determination procedure in CRM
  • Create business Partners- Person, Organization and Group.


  • Sales Order Scenario in SAP CRM and ERP SAP ECC

Basic Campaign Management

  • Define Objectives
  • Define Tactics
  • Maintain sender address for E-mail
  • Assign product hierarchies for campaign
  • Maintain organizational data profile
  • Define transaction types

Territory Management

  • Define number range interval for territory hierarchy levels
  • Define Territory hierarchy levels
  • Activate/Deactivate KPIs

SAP CRM- Pricing

  • Overview of SAP Pricing in CRM
  • Define Document pricing procedure
  • Create Pricing Procedure
  • Determine pricing procedure

SAP CRM- Organizational Management

  • 1. Maintain Prefix number
  • 2. Organization data profile for Service and sales Scenario

CRM Services

  • Define Number ranges for CRM Service Transactions
  • Define transaction type for service order

SAP CRM Middleware

  • What is CRM Middleware
  • BDocs (Business Document)

SAP CRM Tax Configuration

  • Define Condition Types
  • Check Calculation Procedure
  • Assign Country to Calculation Procedure
  • Define tax codes for Sales and purchases

Other Courses